Customer Warranty Process

All Airquee inflatables and products are backed by our 12 months return to base manufacturer’s warranty. If your inflatable/unit develops a fault within the warranty period, please call us as soon as possible. Warranty problems that are not reported within the warranty period may be charged as repairs.

Please be aware that as it is a back to base warranty, charges will be applied for transport. This is charged at a discounted rate of £45 per pallet. Return transport is free of charge.

Step 1:

Report the problem to the Repair department. They can be contacted on 01179 414 918 Option 3 or email To help us process your warranty as quickly as possible we need the following information:

  • The details of the inflatable/unit, including product serial number, product type code (usually beginning with AQ) and product name.
  • Photos, including a close up of the problem and a wide shot to illustrate where on the inflatable/unit the problem is located.

The repairs team will assess potential time needed for repair and let you know when this can be completed. The faulty inflatable unit should be sent to our warehouse in Cwmbran where a full inspection is carried out by our repairs department.

Step 2:

Once in Cwmbran, you will be advised if the unit needs to be repaired or replaced.

Step 2a - Repair

The inflatable/unit will be inspected and we will confirm if the work comes under warranty or not. In the event that it is not covered by our warranty we will explain why. If it is covered we will immediately proceed with the inflatable/unit and return it to you as soon as possible.

In some cases, we will require replacement parts to be shipped from our factory, which will result in a longer turn around period. Once replacement parts are received, we will proceed with the repair and return your inflatable/unit as soon as possible.

Step 2b – Replacement

Warranty replacements are like-for-like and the unit which was deemed not unable to be repaired will be replaced with a matching product, whether from stock or manufactured in our factory.

If a UK replacement (from stock):

The Repairs Team will advise you of current products we currently have in stock which match your original order and ask if this is a suitable replacement. They will arrange the dispatch of the replacement upon confirmation.

If a factory replacement: 

In the event that there is not a suitable replacement in stock, a unit which matches your original order will be manufactured and shipped to you. This will result in a longer turn around period.



If you have a warranty issue with a fan please establish the manufacturer of fan and follow the procedure below. To establish which type of fan you have please look at the information label attached to the fan. Here you will find its full specifications along with the manufacturers’ name.

  • Inflatable/unit Fan Co. fans and Diamond Fans supplied by Airquee will be dealt with directly by Airquee. Should you have any warranty questions relating to these fans please call us directly.
  • Gibbons Fans need to be returned to Gibbons Fans directly as they honour their own warranty which is not covered by Airquee. Please ensure that you complete and return the warranty card to Gibbons when you receive any one of their fans; it can be found in the box.






A Frame
Aqua Run / Pool Inflatables
Single Lane
Dual Lane
Sealed Pool Inflatables
Aqua Slides into Pools
Free Floating Sealed Shapes
Foam Filled Shapes
Water Slides on Land
Water Games & Floating Islands
Aqua Tracks
Build your Own Aqua Run
Bouncy Castles
A Frame Bouncy Castles
Disco Dome Bouncy Castles
Pillar & Beam Bouncy Castles
Low Bouncy Castles
Ball Pond Bouncy Castles
Animal Bouncers
Arched Roof Bouncy Castles
Camelot Bouncy Castles
3D and Themed Bouncy Castles
Seasonal Bouncy Castles
Multiplay Bounce Houses
Enclosed & Themed Bouncers
Large Multiplay Bounce Houses
Low & Open Bouncers
Activity Centres
Play Beds
Slide Combo Bouncy Castles
Soft Play
Circus Themed
Farm Themed
Jungle Themed
Ocean Themed
Pirate Themed
Space Themed
Educational Softplay
Play Areas
Steps, Ramps & Slides
Up to 10ft Platform Slides
Event Slides 10ft to 15ft Platform
Event Slides 15ft Platform and over
Land Based Water Slides
Snappy Slides
Obstacle Assault Courses
1 Part Obstacle Courses
2 Part Obstacle Courses
3 Part Obstacle Courses
Big Obstacle Assault Courses
Boot Camp Obstacle Assault Courses
Sport Inflatables
Interactive Baby & Toddler
Creative Centres
Playzones, Ball Ponds & Soft Play
Small Toddler Bouncers
Duel Challenge & Team Building Games
Inflatable Rodeo
Laser Mazes & Paintball
Sumo Suits
Velcro Walls & Mountain Climbs
Sport Games & Multi Sport Arenas
Bungee Games
Stalls, Carnival Games & Booths
Inflatable Tracks
Water Walkers & Sealed Pools
Air Mountains
Inflatable Buildings
Domed Air Buildings
Twin Skinned Air Buildings
Framed Air Buildings
Stage Covers
Sealed Air Buildings
Inflatable Pubs
Bespoke Custom & Promo
Sky Dancers
Arches & Columns
Inflatable Arches
Inflatable Columns
Commercial Products
Pool Inflatable Accessories
Land Inflatable Accessories
Land & Pool Cleaning Products
Seasonal Inflatables

Click for more details!

Click for more details!

Follow us on YouTube

Follow us on Pinterest

Subscribe to our mailing list

Look what we can do!

Look what we can do!

Like us on Facebook!

Follow us on Twitter!

Frequently Asked Questions

The Bouncy Castle Network

Airquee Online Stock Bouncy Castles

Our Brochure and Price List